Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Laurent Atelier, accessible via info@laurent-atelier.com.
1. Applicability
By placing an order on our website, you agree to these Terms & Conditions.
2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.
3. Orders & Payments
Orders are processed only after full payment has been received. Available payment methods may vary depending on the customer’s location. Customers are responsible for verifying which payment methods are available in their country.
4. Processing & Delivery
- Processing time: 1–3 business days
- Shipping time: 3–7 business days depending on the destination
- Orders are shipped directly from our supplier
5. Returns & Cancellations
Please refer to our separate Return Policy for all return conditions and procedures.
6. Liability
We are not responsible for loss or damage during shipping if the tracking information confirms that the package was delivered to the address provided by the customer. Customers are responsible for ensuring their shipping details are entered correctly.
7. Intellectual Property
All content on this website, including text, images, branding, and logos, is the property of Laurent Atelier and may not be used, copied, or distributed without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@laurent-atelier.com. We aim to respond within 5 business days.
9. Governing Law
These Terms & Conditions are governed by the laws applicable in Canada.